Beachbody, LLC

Senior Manager Field Service Engineering (Help Desk)

US-CA-Santa Monica
Job ID
2917
Category
Technology

Let's Dive In

Beachbody, a billion-dollar company and the leader of in-home fitness programs and nutritional products, is on the lookout for top-notch talent. We’re an equal-opportunity employer who offers competitive compensation and incredible incentive opportunities, not to mention a laid-back office filled with smart, friendly people and positive energy. We also provide free Shakeology, onsite gyms, flexible work hours, and cool product discounts. Are you ready to help us achieve our goal of helping people live healthier, more fulfilling lives? Read on.   

Why is the Technology team important to Beachbody?

Beachbody’s technology team is leading the way for new opportunities in the digital realm focusing on health and fitness. They provide consumer-facing eCommerce experiences and high traffic CRM for our Coach network users which are supported by enterprise applications for Beachbody's order processing and fulfillment engine. 

 

What will you be doing at Beachbody as a Senior Manager, Field Service Engineering (FSE):

  • You will plan and manage the operations of the Help Desk services including providing tier 1 and 2 technical support to all users, and developing/maturing ITSM processes and tools.
  • Ensure proper solutions and knowledge management best practices are followed, and integrate Continual Service Improvement processes to continually refine and improve service delivery.
  • Train, coach and mentor team members.
  • Establish key metrics and conduct “Deep Dives” into metrics and processes to develop strategies to enhance and improve team performance.
  • Ensure team delivers excellent customer service by retaining ownership of incidents and requests, and providing regular progress updates to end users and stakeholders.   

We’d love to chat if you have:

  • BA / BS degree in related field.
  • 8 to 10 years of experience in transforming and leading a Help Desk function.
  • Excellent organizational, customer service and interpersonal communication skills, and keen attention to detail.
  • Strong ability to prioritize and handle multiple initiatives / tasks in parallel as well as changing priorities.
  • Thorough knowledge and experience with ServiceNow platform.

To all recruitment agencies: Beachbody does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Beachbody employees, or any other company location. Beachbody is not responsible for any fees related to unsolicited resumes.

 

 

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